All orders are shipped via USPS, either Standard Mail (3-4 business days for $7.95) or Priority/ Express Mail (1-2 business days for $10.00). All orders over $100 ship or free with Code "SHIPFREE" at checkout. Transit time does not include order processing time. Clothing and jewelry orders are processed and shipped in 1-2 business days. Please allow up to 5 business days for bath and body orders to be processed and shipped, as these items are handmade in small batches to maintain freshness.

You will automatically receive an email notification with your tracking number once your shipping label has been created. This does not indicate USPS has received your package. Please allow up to 24 hours for the tracking number to update.

Please note: We are not responsible for any lost or stolen packages once your order has shipped.

We currently do not accept any returns. If you are unhappy with your order for any reason, please email us at customerservice@prettyprimandpersonal.com so we can help resolve your issue. Please allow up to 1 business day for a response.